🔧 Built for Installers & Service Techs
Check Tank Levels From Your Phone
Before Rolling a Truck.
When a customer calls about a high-water alarm, you shouldn't have to drive an hour just to see what's going on. Rivio gives installers and service techs real-time tank level data over LTE cellular — so you can check levels from your phone and know exactly what's happening before you leave the shop.
24/7
Real-time level visibility
LTE
No Wi-Fi at the site needed
<5 min
Check levels from your phone
<30 min
Install time per monitor
The Problem With Blind Service Calls
Without remote level visibility, every alarm call is a guessing game.
🚛
Unnecessary Truck Rolls
Customer calls about an alarm. You drive 45 minutes only to find a stuck float or a power glitch — a trip you didn't need to make.
❓
Show Up Without the Right Parts
You can't diagnose remotely, so you guess. Half the time you need a different pump, relay, or float — and have to schedule a second trip.
📞
Customer Calls Mean It's Urgent
By the time a homeowner calls, the alarm is screaming and sewage may be backing up. You're always reacting instead of preventing.
⏰
After-Hours Emergency Calls
A 10 PM alarm call means you're driving out in the dark with no data. Was it a real failure or a momentary float trip? You won't know until you arrive.
📋
No Level History to Reference
Without level data logs, you can't see how fast a tank filled, whether levels are trending abnormally, or when the last alarm occurred.
🔄
Repeat Trips for the Same Issue
Without remote level data, intermittent problems are nearly impossible to catch. You end up making multiple site visits for issues you could spot with a trend chart.
What You Can See Remotely
Rivio turns your phone into a remote level monitoring tool. Here's what you can check without leaving your shop.
📊
Tank Level & Fill Rate
See the current fill level and how fast it's rising. A tank that filled in 2 days instead of 2 weeks tells you there's a leak, a stuck valve, or extra usage — before you ever drive out.
⚡
Pump Run Status
Check whether the pump is running, how long it ran, and how often it's cycling. Rapid cycling points to a bad check valve or stuck float. Long runs suggest a failing pump.
🔔
Alarm History & Patterns
View a timeline of every alarm — when it triggered, how long it lasted, and whether it cleared on its own. Intermittent alarms that reset often point to float issues, not real emergencies.
🔋
Power & Connectivity Status
Know immediately if a site lost power. If the monitor goes offline, you'll get an alert — so you can tell the customer to check their breaker before you drive out.
🌡️
Temperature Monitoring
In cold climates, track ambient temperature at the tank. If temps drop below freezing and the tank level stops changing, you may have a frozen line — diagnosable from your couch.
📈
Historical Trend Comparison
Compare this week's data to last month or last year. Spot seasonal patterns, deteriorating pump performance, or infiltration issues using data — not gut feel.
How It Works for Installers
01
Install Rivio at the Tank
When you install or service a septic system, drop in a Rivio monitor. It takes under 30 minutes and connects via LTE — no Wi-Fi setup at the customer's home.
02
Get Alerts & Data Remotely
When something goes wrong, you see it on your phone immediately — tank level, pump status, alarm history. Diagnose the issue before deciding whether to drive out.
03
Show Up Prepared
When you do need to go on-site, you already know what's wrong. Bring the right parts, fix it in one trip, and bill confidently with data-backed diagnostics.
Real Scenarios Where Remote Diagnostics Save You
Customer calls: 'My alarm is going off!'
✕
Without Rivio: Drive 45 minutes. Find a float stuck on a pipe bracket. Unstick it. Drive back. 2+ hours gone.
✓
With Rivio: Check Rivio on your phone. See the tank is at 30% and the alarm triggered briefly then cleared. Tell the customer it was a momentary float trip — no visit needed.
Pump not keeping up — tank level rising
✕
Without Rivio: Schedule a site visit. Pull the pump. It looks fine. Run it manually — it works. Scratch your head. Leave. Get called back next week.
✓
With Rivio: Check pump run data remotely. See it's cycling every 90 seconds with short runs. Diagnose a failing check valve from your truck. Bring the part and fix it in one trip.
10 PM alarm call from a rental property
✕
Without Rivio: Drive out in the dark. The tank is at 95%. Emergency pump needed. Call your driver. Wait. Nobody sleeps.
✓
With Rivio: See the alert at 8 PM when the tank hits 80%. Schedule a next-day pump-out calmly. Customer never sees an alarm.
Seasonal home — owner left for the winter
✕
Without Rivio: You have no idea what's happening at the tank. Homeowner returns in spring to a full tank and a mess.
✓
With Rivio: Monitor the tank remotely all winter. See temps dropping near the tank. Alert the homeowner to check heat tape before pipes freeze.
Remote Level Monitoring FAQ
Do I need Wi-Fi at the customer's site?
No. Rivio connects via built-in LTE cellular. It works at rural homes, rental properties, and anywhere with basic cell coverage — no router needed.
Can I monitor tanks I installed years ago?
Yes. Rivio can be added to any existing septic or holding tank system. There's no requirement to install it at the same time as the tank or pump.
How do I get started with Rivio?
Contact us for a free demo. We'll walk you through the hardware, dashboard, and how to add remote level monitoring to your install workflow.
Can multiple techs on my team access the same data?
Yes. Rivio supports team accounts with role-based permissions. Your entire crew can see tank data, alarm history, and diagnostics from their own phones.
How does Rivio differ from an SJE Rhombus WiFi alarm?
The SJE Rhombus Xpert Alert WiFi only sends alarm notifications. Rivio provides continuous level data, pump run analytics, alarm history, trend data, and a dashboard — so you can actually diagnose problems remotely instead of just knowing something triggered.
Does Rivio integrate with my dispatch or service software?
Rivio can export data and trigger alerts that integrate with your existing workflow. Contact us to discuss your specific setup.
